Hippo Shopping

Help Center

Browse help topics below to learn how to get the most out of Hippo. Can’t find what you’re looking for? We’re happy to help.

contact@joinhippo.com

Getting started

Set up your account and learn the basics of Hippo.

How do I create an account?
On the web or mobile app, select “Sign up” to create an account with your email address and password, or continue with Google. After you sign up, onboarding helps you set up your profile and choose favorite categories, brands, and stores so Hippo can personalize your recommendations.
What can I do on Hippo?

Hippo brings shopping and community together. Browse or search for products and deals, compare available offers, and narrow results by category, brand, store, price, or other filters. Save favorites, build Product or Deal collections, and explore collections created by other users or curated by Hippo. Follow people, brands, stores, and collections to keep up with what interests you, then like or comment on what you discover. Share products, deals, and collections in a Hippo conversation; through WhatsApp, Messenger, Facebook, X, or email; by copying a link; or with your device’s sharing menu.

Help topics

How do I set up my profile?
After signing in, open your profile and choose Edit Profile. Add a display name, profile photo, short bio, website, and links to your social media accounts. You can also choose favorite categories, brands, and stores to personalize Hippo. These choices help Hippo show more relevant content and recommendations.

Your account & profile

Sign in, update your details, and manage your account.

How do I reset my password?
On the login screen, tap “Forgot password” and enter the email address linked to your account. We’ll send you a link to set a new password. If you don’t receive it, check your spam folder or contact us at contact@joinhippo.com.
Can I change my email address or username?
Your @username cannot be changed. Hippo does not provide a complete self-service flow for changing the email address linked to your account. You can update your display name, profile photo, bio, and social links from your profile settings. For help with your account email address or username, email contact@joinhippo.com.
How do I delete my account?
You can delete your account from Settings → Manage Account. For full details on what gets deleted, what may be retained, and how long it takes, see our account deletion guide.

Deals, products, brands & stores

Discover products and deals, and browse the brands and stores that offer them.

How does my feed work?
Home helps you keep up with popular deals and activity across Hippo. Hot Deals highlights popular deals, while What’s New shows recent activity from people you follow when you are signed in. To discover more, open Products or Deals and select Explore. When recommendations are available for your account, For You suggests products or deals based on the favorite categories, brands, and stores you selected.
How do I browse by category?
Open Categories and select a category to see matching products and deals. You can switch between the Products and Deals tabs, explore subcategories, and open any item for full details. You can also filter a catalog directly: open Products or Deals and use the category picker above the results, or open Search, choose a category, and apply the search.
How do I find brands and stores?
Open Brands or Stores to browse all entries, search by name, or use the A–Z letters. You can also use the Brand or Store filters in Products or Deals to find content from a specific brand or store. Choose Trending Brands or Trending Stores to see highlighted entries, and switch between grid and list views. Use Follow on a card or details page; select Following to unfollow. On a brand or store page, select the follower count to replace the product list with the people who follow it, then select the count again to return to products. You must be signed in to change your follows.
How do I like or comment?
After signing in, you can like a product, deal, collection, brand, or store in two places: select the heart icon on its card while browsing, or open its details page and select the heart there. To read comments or add your own message, open the details page and select the comment icon.
How does Hippo connect a deal to a product?
Hippo groups store offers that appear to refer to the same product and shows them together on the product page so you can compare stores. A similar item can sometimes be grouped incorrectly. Read our Data Quality explanation to learn why.

Collections & saving

Curate and organize the items you care about.

What are collections?
Collections bring related products or deals together in one place. User-created collections are lists made by Hippo users to save and organize products or deals, such as wishlists, gift ideas, or items to compare. Hippo also has collections selected and organized by the Hippo team instead of an individual user. These are called curated collections. Users can create Product or Deal collections, but they cannot create curated collections.
How do I create a collection and add items?
Create a collection from the Collections page, from the Collections section of your profile, or by choosing “Create new collection” while adding a product or deal. Product and Deal collections are separate, so the new collection matches the type of item you are saving.
Can I share a collection?
Yes. Open a collection and select Share. You can send the collection in a new or existing Hippo conversation; share it through WhatsApp, Messenger, Facebook, X, or email; copy its link; or open your device’s sharing menu.

Following & people

Connect with people and build your network.

How do I follow or unfollow people, brands, stores, and collections?
You can follow People, Brands, Stores, and Collections to keep up with their activity. Select Follow on a person’s profile or People card, on a brand or store card or detail page, or on a collection detail page. You can also manage people from the Followers and Following lists on your profile. To stop following, select Following or Unfollow. Follow controls are not shown on your own People card. Products and Deals cannot be followed. Like them or save them to a collection instead.
How do I find people to follow?
Open People to browse accounts and follow anyone whose posts interest you. Search by a person’s name or username, or sort the list by follower or collection activity. You can also open the follower list on a brand, store, or collection page, then follow or unfollow people from their cards.
How do Groups and invitations work?
Open Groups to discover public groups or view groups you own or have joined. Create a public group anyone can discover and join, or a private group visible only to its members. Invite people when creating a group or later, and use Group invites to accept or decline invitations. Members can explore collections shared with the group. Owners can add or remove members, transfer admin access, change group visibility, or delete the group; other members can leave at any time.
What are Reels and how do I use them?
Open Reels to browse posts from Everyone, People you follow, or your own account. Search by title, description, or creator, and filter by category. Select Create Reel to upload a video and attach it to a product or collection so viewers can open the related item. You can like and comment on Reels, follow creators, and share a Reel in a Hippo chat or through the other sharing options. To save a Reel, open its menu and select Download video. You can also delete Reels you own.

Sharing & chat

Send products, deals, and collections to friends.

How do I share a product or deal with a friend?
Open the product or deal and select Share. You can send it in a new or existing Hippo conversation; share it through WhatsApp, Messenger, Facebook, X, or email; copy its link; or open your device’s sharing menu. You can view your Hippo conversations in Chats.
How does chat work?
Open Chats to view or start one-to-one and group conversations. You can send text and emoji, JPEG or PNG photos with an optional caption, record voice notes, and share products directly from the message box. Use Share on a product, deal, or collection to send it to a new or existing Hippo conversation. You can like messages, edit text messages you sent, and delete your messages for yourself or everyone. Messages are visible only to the participants in the conversation.

Notifications & preferences

Control what you’re notified about and how Hippo looks.

Can I turn off notifications?
Yes. Go to Settings → Preferences → Notifications to manage your notification preferences.
How do I switch to dark mode or change the language?
You have two ways to update these preferences. Select your profile picture in the upper-right corner to open the account menu. Under Appearance, choose Light, Dark, or System, or select Language to choose your preferred language. You can also go directly to Settings → Preferences → Theme or Settings → Preferences → Language.

Privacy & safety

Stay in control of who can see and contact you.

How do I block or mute someone?
Open a one-to-one conversation with the person, open the conversation details or menu, and choose Block or Mute. Blocking makes the person and all of their content and activity inaccessible to you, including their profile, collections, posts, likes, and comments, and prevents direct messages between you. Muting keeps the conversation and content available but stops notifications from that person. To undo either action, open Settings → Account → Blocked users or Muted users.
How is my information used?
Our Privacy Policy explains what information Hippo collects, how it is used, and when it may be shared. Your profile and most activity, including content you post, likes, comments, followers, and following, are public by default. Direct messages are visible only to the people in the conversation. Hippo does not provide a setting to make your entire profile private.

Troubleshooting

Fix common issues and report problems.

What if product or deal information is wrong?
Prices, availability, and seller details can change, and similar products can occasionally be connected incorrectly. Check the seller's page before buying. To help us investigate, use Report inaccurate data, choose Inaccurate data, describe the expected information, and attach a screenshot if useful.
How do I report a problem?
Go to Settings → Support → Report a problem to send us a bug report directly from the app. You can also email us at contact@joinhippo.com and we’ll look into it.
Something isn’t loading. What should I do?
First, check your internet connection. Closing and reopening Hippo, or signing out and back in, resolves most temporary issues. If the problem continues, email contact@joinhippo.com and tell us what you were doing when it happened.

Still need help? Email us.